Return Policy

Return Policy

  • Customers may only request a return for unopened products within 14 days of receiving package.
  • The following are not eligible for returns:
    • Any item reported after 14 days from the delivered date
    • Any item that shows any signs of usage
    • Any item that has been damaged intentionally.
    • Any item returned without any previous notice or despite the return request being denied by our Customer Service Team
  • Return Shipping Fees: Customers are responsible for return shipping charges.
  • Refund Amount: Original shipping fees, customs duties, and import taxes are non-refundable, as these charges are paid directly to the delivery service & local government.
  • Liability Disclaimer: Glow Of A Goddess does not take responsibility for any loss, damage, or other issues that occur during the return shipment process.

Return Process 

  1. Notify Us: Please contact our Customer Service Team to submit your return request with detailed information (items, reason, quantity, etc.). Wait for approval before proceeding.
    *Important: Items returned without prior notification or approval may not be accepted.
  2. Packing the Return: Include the following details inside the return package: Full Name / Order Number / Email Address.
    *Important: All related gifts must be returned together with the purchased items. If any gift is missing from the return package, your refund may be denied or delayed
  3. Return Confirmation: After sending your return, please provide us with the delivery tracking number and a list of returned products.
  4. Investigating the Return: We will inspect the return package (item condition, quantity) with our distribution center. This process may take 7-10 business days. We sincerely appreciate your patience during this time.
  5. Refund Process: Refunds are credited to the original form of payment used when the order was placed

Refund Policy

  • Damaged & Wrong Items: Any issues with damaged or incorrect items must be reported to our Customer Service team within 14 days of receiving your order. Requests made after this period may not be accepted. Please inspect your order upon arrival and contact our Customer Service Team with detailed pictures of the damaged or incorrect product. We will evaluate the issue and assist you if there is damage or a defect.
  • Lost Packages: Glow Of A Goddess does not provide compensation for lost shipments. However, if the delivery service company acknowledges a delivery mistake, compensation may be offered. Clear evidence must be provided, and the delivery service company must recognize the error. False claims regarding the delivery status may lead to action being taken.
  • Stolen Packages: Once a package is correctly delivered, Glow Of A Goddess and the delivery service are not responsible for any theft.
  • Incorrect Delivery Information / Inability to Contact the Recipient: If your package cannot be delivered due to an incorrect or incomplete address, or if the delivery service cannot contact the recipient, no reshipment or refund will be issued. We highly recommend providing complete and accurate shipping information (phone number, email, name, building, room, entrance code, etc.) and monitoring your phone and email to avoid missing calls from the delivery service.

If you experience any issues with your delivery, please reach out to us as soon as possible.